AV-Comparatives test security product support

One aspect of security software that isn’t often tested is the quality of its support. AV-Comparatives, however, has grasped that particular nettle with support evaluation reports from security vendors with support desks in the UK and in Germany. The reports are available here, and I commented at more length for Infosecurity Magazine: Testing Anti-Malware Support.

I like the idea, but would like to see AMTSO consider generating some guidelines.

David Harley